Asda’s customer chief steps down to join Jet2
Jasper BaumannDavid Hills will remain at Asda until later this year with the supermarket yet to announce his replacement.
David Hills will remain at Asda until later this year with the supermarket yet to announce his replacement.
Fresh from dropping its Aldi and Lidl price match, Asda is on a mission to position itself as “the best value supermarket in the country”.
Determined to “focus” on its own prices rather than matching competitors, Asda has ditched the scheme just 12 months after launch.
Lidl’s festive success comes as Co-op, Morrisons and Asda unveil new price matching and store strategies for 2025.
Asda’s new Christmas campaign champions its ceramic gnomes as it looks to build equity in its own characters rather than continue working with celebrities.
Asda’s chief customer officer David Hills on why Joe Wicks and a “massive” cash incentive for schools could be a potent mix to draw families to the supermarket.
Asda has revealed a new brand identity alongside a summer campaign highlighting the retailer’s commitment to price and quality.
The supermarket says its loyalty scheme, Asda Rewards, is acting as a “key revenue driver” for the business.
Asda is price-matching both Aldi and Lidl, but chief customer officer David Hills states it is “not about” the discounters, and instead about “reassuring” its own consumers on price.
David Hills is looking to a simplified structure, and more straightforward messaging to communicate its “uncompromising value”.
Adam Zavalis is joining the UK’s third-largest supermarket chain off the back of two stints at challenger brand Aldi.
The hire comes as supermarket looks to fend off Aldi, which has been stealing share from the major supermarket brands.
While effectiveness researchers Kantar and System1 disagree on which Christmas ad is the best brand builder this year, both agree this year’s crop of ads have been stronger than 2021’s.
Viewers appear to be responding particularly well to Christmas ads this year, with a total of seven brands already making it into the top rank.
In addition to the advert, the campaign will see the character take to in-store tannoys to make announcements and the launch of an Elf-themed range.